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Temporary Impact on Services & Response Times During Launch of New Portal

by TSSA | Mar 08, 2024
Customers in all sectors (Fuels, Elevating and Amusement Devices, Ski Lifts, Boilers and Pressure Vessels, and Operating Engineers) who have plans to submit requests or applications should do so before March 21 or after 8.45 a.m. on March 28, 2024.

Service delay expected during system shutdown from March 21 to 28, 2024, in preparation for the TSSA Client Portal, a one-stop shop for doing business with TSSA

March 7, 2024 — TSSA is performing some critical system upgrades that will require a system shutdown from noon on March 21 until 8:45 a.m. on March 28.

During and immediately after the system shutdown, TSSA’s response times may be delayed, and services may be limited for all sectors. We seek your understanding and patience as we perform these crucial system upgrades.

Customers in all sectors (Fuels, Elevating and Amusement Devices, Ski Lifts, Boilers and Pressure Vessels, and Operating Engineers) who have plans to submit requests or applications should do so before March 21 or after 8.45 a.m. on March 28, 2024.

The table below lists the affected services during the system shutdown.

Affected Services from noon on March 21 to 28, 8.45 a.m.

ServiceImpact
  Customer ServiceFrom March 21 to 28, TSSA’s Customer Contact Centre will be available to answer general inquiries and assist customers in navigating the website.
Prepayment Portal 
  • - Applications that require prepayment can be submitted through the Prepayment Portal during the transition period.
  • - Applications submitted through the Prepayment Portal between March 21 and March 28 will be processed after March 28, 2024.
Invoice Payment Portal
  • - Credit card payments for invoiced services or authorizations can be made through the Online Payment Portal.
  • - All payments submitted through the Invoice Payment Portal between March 21 and March 28 will be processed after March 28, 2024, and posted to customer accounts.
Non-Credit Card PaymentsAll payments other than credit card payments submitted to TSSA between March 21 and March 28 will be processed after March 28, 2024, and posted to customer accounts.
Issuance of InvoicesInvoices for services performed between March 21 and March 28 will be issued after March 28, 2024.
Request for Public InformationRequests for public information received between March 21 and March 28, will be processed after March 28, 2024.
New Account or Updates to Account Information
 
From March 21 to 28, 2024:
  • New accounts cannot be created

  • Account information (for example, address change, change of device ownership, etc.) cannot be updated.

Engineering Services
Engineering customers should anticipate longer processing times for engineering services during and shortly after the transition period. 
Inspection Services
 
Scheduled inspections will continue as normal.
  • To schedule or reschedule an inspection, contact Inspection Scheduling Agents at 1-833-WFP-TSSA or send an email to:
  •         EDAD Ski: EDADInspection@tssa.org 

  •         BPV/OE: inspectionscheduling@tssa.org   

  •         Fuels: fuelsinspection@tssa.org

  • Customers are encouraged to schedule time-sensitive inspections taking place during the  transition period as early as possible.
  • For all reportable incidents, please contact the Spills Action Centre by calling 1-877-682-TSSA (8772) and choosing option 1.
Inspection 
Reports
Customers may receive a temporary inspection report during the transition period. Standard inspection reports will follow once the system shutdown ends on March 28, 2024.
Boilers & Pressure Vessels (BPV COI)
- Certificate of Inspection 
From March 21 to March 28: 
  • General inquiries related to the status of a COI or requests for reprints will continue.
  • Changes to address or updates to technical data captured under TSSA’s inventory (devices and facilities) records cannot be processed from March 21 to 28, 2024.
Portal for 
Boilers & Pressure Vessels - Certificate of Inspection 
(BPV COI Portal) 
 
As the BPV COI Portal will not be accessible to insurers, inspection agencies or owners between March 21 and March 28, the following services will not be available:
  • Changes to address or updates to technical data captured under TSSA’s inventory (devices and facilities) records cannot be processed from March 21 to 28, 2024.
  • Records of Inspection for boilers and pressure vessels cannot be submitted from March 21 to 28, 2024.
  • Insurer cancellation requests cannot be processed during the transition period.
Licences, Registrations and Other Items Mailed Out by TSSA Mailings of licences, registrations and other items will resume on March 28, 2024.
Exam Results/ Individual 
Authorizations
Exam results and individual certificates (authorizations) will not be officially issued from March 21 to 28, 2024. 
Note: Exam scheduling activities and marking will continue, and candidates will be notified of the results via email
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