Self-service portal will make it easier to submit the most common applications

TSSA is launching its Customer Portal in April 2024, which will make it possible for regulated industry customers to perform online transactions quickly and easily. The portal is the final phase of the OASIS project to modernize TSSA’s systems and an integral part of TSSA’s evolution in managing safety in Ontario as an Outcome-Based Regulator.  

The portal is launching in stages and will enable customers to create and update accounts, make exam requests, view exam results, see issued orders and eventually view inspection reports and authorizations (permits, licences or certificates). Customers will also be able to pay online for services.

The Customer Portal will initially offer access to TSSA’s highest-volume applications, with more applications to be added throughout the coming year.
 

All other applications will continue to be accessed through the existing Prepayment Portal linked through TSSA’s website until more applications are added to the Customer Portal in the future.
 
Here’s a look at what customers will be able to do in the new Customer Portal:

TSSA will be providing easy instructions and how-to videos to support customers in using the new portal. We will continue to provide updates on the portal through TSSA’s website, the Safety Dispatch newsletter and other channels.