On March 1, 2021, we are moving to centralized scheduling for BPV and OE inspections.
On March 16, 2021, we are implementing an automated process for Certificates of Inspection (COIs).
Today, we want to update you on improvements to TSSA’s processes and systems in the Boilers and Pressure Vessels (BPV) and Operating Engineers (OE) Program. As part of our efforts to make it easier for customers to access our services and support, we are introducing:
Centralized scheduling for BPV and OE inspections
- On March 1, 2021, we are moving to centralized scheduling for BPV and OE inspections. To book an inspection, customers can quickly reach a TSSA agent by email or toll-free number. When scheduling an inspection, agents will have access to the customer’s account, including historical information on devices and location.
- Customers should no longer call an Inspector directly to schedule inspections, as of March 1, 2021 for BPV and OE inspections.
- More information on BPV/OE inspection scheduling, including contact information and service levels, will be emailed in February.
- TSSA will be transitioning to centralized inspection scheduling for Fuel Services, Elevating Devices, Amusement Devices and Ski Devices at a later date. Until notified, please use the current process to book inspections in these programs.
New portal for Boiler and Pressure Vessel (BPV) Certificate of Inspection (COI)
- On March 16, 2021, we are implementing an automated process for Certificates of Inspection (COIs). After an insurance company or inspection agency conducts a BPV inspection, owners will be asked to review and validate their Record of Inspection (ROI) online through TSSA’s new portal. Once the ROI is validated, customers can pay online. Once payment is processed, customers can conveniently view, download and print their COIs from the portal rather than receiving invoices and certificates by mail.
- TSSA received input from both insurers and BPV COI holders to develop the portal. Further details and a personalized portal registration link will be emailed in mid-February.
Transitioning to an upgraded IT solution
- To support these and future planned improvements, TSSA is implementing an upgraded IT solution. This modernized system will help create a consistent, simplified customer experience across programs and provide better access to trustworthy data to inform our risk analysis, and decision making.
- As a result of the transition from our current platforms to the upgraded IT solution and processes, some of TSSA’s services and response times may be slightly delayed during the weeks of February 22nd and March 1st.
- During this time, if you have any questions, please reach out to customerservices@tssa.org or 1-877-682-8772.
These improvements are important steps in our efforts to modernize and simplify our processes and support our transformation to become an Outcome-Based public safety regulator.
Thank you for your support in helping TSSA deliver on the mandate of keeping Ontarians safe where they work, live and play.