The Technical Standards and Safety Authority (TSSA) is launching a new website on November 17, 2023, as part of its digital modernization and efforts to facilitate seamless customer interactions. 

Extensive input that was obtained from internal and external stakeholders through surveys, interviews and walkthroughs at various stages of the website planning and development, has helped guide the new site structure, navigation, design and content strategy.  

The new and improved website will make it easier for clients and members of the public to access the information and services they need and is designed to provide a more engaging user experience.

Along with being able to optimize the website as a better communications tool to deliver more relevant, timely and accurate information to customers and the public, TSSA will also be using the website as an effective gateway to an enhanced customer portal, which is launching in spring 2024. The portal will provide customer-focussed self-service capability to perform common transactions.

Improvements that users can expect from TSSA’s new website include:

• A responsive menu that displays site sections effectively on larger screens and mobile devices

• A document library to search for regulatory documents by keyword and filter by document type and industry

• Robust site search with filters

• Dashboard landing pages that highlight important, new or updated content for each of TSSA’s regulated industries

• Improved wayfinding through consistency in naming and labels 

•  Helpful FAQs for specific topics or programs

• Clear information about TSSA’s regulatory scope

• A new section, Consumer Safety, created for the general public 

• Simplification of the newsroom, subscription to pages, and newsletter

We seek your understanding and patience as we roll out the new website and continue to refine the system. If you would like to provide feedback on the website, please send your comments to media@tssa.org.